When you purchase a product from us, you are buying more than a product...you are entering into a long-lasting relationship with us. We have been here for over 37 years and we now have "pewter-owning friends" all over the world. We stand behind all of our products. If anything we make does not stand up, please contact us and we will make it right!
If one of your spoons or cups has not held up, please do NOT attempt to glue it. Please WASH your piece/s thoroughly and send to:
Crosby & Taylor
P.O. Box 1849
Lake Oswego, OR 97035
Please include a check made out to CROSBY & TAYLOR for $19.50
(measuring cups: ONE CUP, 1/2 CUP, 1/3 CUP, 1/4 CUP)
or $12.50 (measuring spoons: tablespoon, teaspoon, 1/2 teaspoon, 1/4 teaspoon)
to cover return shipping and handling. We will make everything better.
NOTE: If your spoon has taken a detour down the disposal, we have replacements available for purchase.
We hope that you will open your order from us and call all your friends and neighbors to say how much you love your purchase! However, if for any reason, you or your recipient is not jumping for joy, please contact us within 45 days of receipt of goods and we will exchange your item for something else in our line. If you or your recipient would like a refund, we will issue a credit upon receipt of the returned goods. Cost of product will be refunded (but we are a small company so cannot return those darn shipping charges).
At Crosby & Taylor, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders.
We Do Not Share Your Personal Information. We do not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.
We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.